Conditions of Use

Refunds

Crescent Hill at Hitchcock reserves a no-refund policy for lift tickets, rentals, lessons, and season passes. By pre-purchasing these products, customers accept that opening and closing dates and length of season are 100% dependent on weather and are not guaranteed. Unused lift tickets, sledding tickets, lessons, and rental reservations are forfeited, nonrefundable, and nontransferable UNLESS Crescent Hill announces a full-day closure of the ski area due to weather or other circumstances.

Lessons can be rescheduled one time (and any lift ticket or rental equipment associated with that lesson).  Rescheduling a lesson requires a 24-hour advance notice by email to info@skicrescent.com.   

Crescent Hill holds the right to modify hours or close at any time due to weather or unfavorable conditions if it is deemed in the best interest for the safety and well-being of guests, staff, or operations.  

The purchase of a lift ticket does not guarantee rentals will be available. Guests who pre-purchase rental equipment online will receive priority when they arrive. 

 

Full Day Closure

In the event of a full-day closure announced by Crescent Hill at Hitchcock: 

• Guests who pre-purchased lift tickets, sledding tickets, or rentals will receive an automatic refund. 

• Guests who pre-purchased daily lessons will be contacted by email to reschedule. Guests unable to reschedule will receive a refund. 

• Guests who are signed up for the Development Program lessons will receive an email with program extension details. 

 

Waiver

A waiver must be e-signed by a parent or legal guardian for anyone under 18 years of age. Every guest must have a signed waiver before participating in any activity at Crescent Hill at Hitchcock. The waiver can be added to your online account from Crescent Hill's InTouch homepage.